{"id":18,"date":"2023-12-18T23:07:20","date_gmt":"2023-12-18T22:07:20","guid":{"rendered":"https:\/\/www.doggyness.fr\/?page_id=18"},"modified":"2026-03-29T20:08:04","modified_gmt":"2026-03-29T18:08:04","slug":"remboursement-et-retour","status":"publish","type":"page","link":"https:\/\/www.doggyness.fr\/index.php\/remboursement-et-retour\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"\n\nContactez-nous par email pour toute question relative aux remboursements et aux retours\n\n<strong>DROIT DE R\u00c9TRACTATION, RETOUR ET \u00c9CHANGE<\/strong>\n\n<strong>Droit de r\u00e9tractation<\/strong>\n\nConform\u00e9ment aux dispositions du code de la consommation, l\u2019acheteur dispose d\u2019un d\u00e9lai de 14 jours \u00e0 compter de la date de livraison de sa commande, pour retourner tout article ne lui convenant pas et demander le remboursement sans p\u00e9nalit\u00e9, \u00e0 l\u2019exception des frais de retour qui restent \u00e0 la charge de l\u2019acheteur.\n\n<strong>Retour<\/strong>\n\nLes retours sont \u00e0 effectuer dans leur \u00e9tat d\u2019origine et complets (emballage, accessoires, notice\u2026) permettant leur recommercialisation \u00e0 l\u2019\u00e9tat neuf, accompagn\u00e9s de la facture d\u2019achat.\nLes produits endommag\u00e9s, salis, incomplets ou dont l\u2019emballage d\u2019origine est d\u00e9t\u00e9rior\u00e9, ne sera ni rembours\u00e9 ni \u00e9chang\u00e9.\n\nLa demande de retour peut s\u2019effectuer en contactant le service client de <a href=\"contact@doggyness.fr\">Doggyness <\/a>par mail et qui indiquera au client les modalit\u00e9s \u00e0 suivre.\nDoggyness sugg\u00e8re au client d\u2019effectuer le retour de ses produits par envoi recommand\u00e9 ou muni d\u2019une assurance compl\u00e9mentaire \u2013 le remboursement ne pourra avoir lieu en cas de non r\u00e9ception de la commande.\nIl appartiendra au client de conserver toute preuve de retour. Les frais de retour sont \u00e0 la charge du client, qui est libre de choisir le mode d\u2019exp\u00e9dition.\n\nEn cas d\u2019erreur imputable \u00e0 Doggyness (article d\u00e9fectueux ou erreur de pr\u00e9paration de commande), Doggyness prend en charge les frais de retour de l\u2019article. Le client devra transmettre la facture du transporteur \u00e0 Doggyness pour en obtenir l\u2019indemnisation.\n\n<strong>Remboursement<\/strong>\n\nDoggyness s\u2019engage \u00e0 rembourser dans un d\u00e9lai de 15 jours ouvr\u00e9s \u00e0 compter de la r\u00e9ception du retour.\nLe remboursement est effectu\u00e9 automatiquement via le mode de paiement initial. En cas d\u2019utilisation d\u2019un code de r\u00e9duction, le montant du remboursement prendra \u00e9galement en compte le pourcentage appliqu\u00e9.\n\n<strong>\u00c9change<\/strong>\n\nSi le client souhaite \u00e9changer le produit, il\u00a0devra renvoyer l\u2019article initialement command\u00e9 et passer \u00e0 nouveau commande.\n\n","protected":false},"excerpt":{"rendered":"<p>Contactez-nous par email pour toute question relative aux remboursements et aux retours DROIT DE R\u00c9TRACTATION, RETOUR ET \u00c9CHANGE Droit de r\u00e9tractation Conform\u00e9ment aux dispositions du code de la consommation, l\u2019acheteur dispose d\u2019un d\u00e9lai de 14 jours \u00e0 compter de la date de livraison de sa commande, pour retourner tout article ne lui convenant pas et [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-18","page","type-page","status-publish","hentry"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de remboursement et de retour - DOGGYNESS<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez notre politique claire et transparente de remboursement et de retour. 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